Terms & Conditions

1. Nature of Services

I provide sex therapy and counselling services focused on emotional, relational, and sexual wellbeing.

Therapy is a collaborative process, and specific outcomes or results cannot be guaranteed.

My services do not replace medical, psychiatric, or emergency care.
If you are experiencing a crisis or are at risk of harm, you must contact local emergency services or an appropriate crisis support service.

2. Eligibility

Therapy services are intended for adults (18+) unless otherwise agreed.
By booking a session, you confirm that you are legally able to consent to therapy services.

3. Booking & Initial Check-In

Ongoing sessions are booked after an initial check-in call. This first conversation helps determine whether working together is appropriate.

Session bookings are confirmed by email.

4. Session Format

Sessions are conducted online via a secure video platform (currently Doxy.me), unless otherwise agreed.

You are responsible for ensuring:

• A private and appropriate environment

• A stable internet connection

5. Fees & Payment

Session fees are outlined on the Pricing page.

Payment methods include PayPal and bank transfer, unless otherwise agreed. Payment timing and structure are discussed during the initial check-in call.

Unpaid sessions may result in paused or discontinued services.

Changes to Fees & Services
I reserve the right to adjust session fees, service structure, or policies. Any changes will be communicated in advance and discussed with existing clients before taking effect. Continued booking after such notice constitutes acceptance of the updated terms.

6. Cancellations & Rescheduling

Appointments can be cancelled or rescheduled free of charge up to 12 hours before the scheduled session.

Cancellations made within 12 hours of the session are charged in full. This policy protects the time reserved for you.

7. Confidentiality

All personal information and session content are treated confidentially and handled in accordance with the Privacy Policy.

Confidentiality may only be broken where required by law, including situations involving a serious risk of harm.

8. Communication Between Sessions

Email communication is intended for scheduling and practical matters.

Therapeutic work takes place during sessions. Responses to non-urgent messages may take time, and immediate replies are not guaranteed.

9. Client Responsibility

You remain responsible for your own wellbeing and decisions outside of sessions.

Therapy may involve discussing sensitive topics and can bring up strong emotions. Seeking additional support when needed is encouraged.

10. Limitation of Liability

To the extent permitted by law, I am not liable for decisions, actions, or outcomes resulting from the use of my services.

11. Changes to Services or Terms

I reserve the right to update these Terms & Conditions at any time. The most current version will always be available on this page.

Continued use of services after updates constitutes acceptance of the revised terms.

12. Governing Law

These terms are governed by the laws of Finland. Services are provided in accordance with applicable European Union regulations, including GDPR.

13. Contact

If you have any questions about these Terms & Conditions, you are welcome to contact me:

haveyoumetelsa@gmail.com